How to Update Your Prepaid Meter Tokens with Kenya Power
Kenya Power is conducting an essential software update for all prepaid meters, known as the “Update Token Meter Yako.” This update aims to safeguard the customer vending experience and ensure uninterrupted service. The deadline for completing this update is August 31, 2024. Meters that are not updated by this date will stop accepting tokens.
Frequently Asked Questions (FAQs)
1. What is ‘Update Token Meter Yako’?
- Update Token Meter Yako is a process to update the software in prepaid meters. It uses unique codes to prevent token replication and ensure safe transactions.
2. Why is Update Token Meter Yako necessary?
- This update is crucial to prevent service disruptions by resetting and securing the software in prepaid meters.
3. What types of meters are affected?
- All prepaid electricity meters are affected by this update.
4. What happens during Update Token Meter Yako?
- Customers will receive two 20-digit codes from Kenya Power via SMS. These codes must be entered into the prepaid meter in the correct sequence to update the software.
5. How can I prepare for Update Token Meter Yako?
- Use up all old, unused electricity tokens before entering the update codes. Unused tokens will become invalid after the update.
6. How will I know if the update is successful?
- If the update is successful, your meter will accept new electricity tokens moving forward.
7. How much does it cost to update my meter?
- The update process is free of charge.
8. Will the Update Token Meter Yako affect the cost of electricity tokens?
- No, the update will not affect the cost of electricity tokens or the current electricity tariff.
9. What happens if I don’t update my meter?
- Meters that are not updated will not accept tokens after the deadline.
10. When is the deadline for Update Token Meter Yako?
- The deadline is August 31, 2024.
11. What happens after the deadline for Update Token Meter Yako?
- Meters that are not updated will stop accepting tokens generated after the deadline.
Important Steps to Update Your Meter
- Receive Update Codes:
- When you purchase tokens, you will receive two update codes from Kenya Power via SMS. In some cases, codes will be sent directly to customers who haven’t purchased tokens recently.
- Prepare Your Meter:
- Ensure all previously purchased tokens are loaded into your meter before entering the update codes. Unused tokens will not be valid after the update.
- Enter Update Codes:
- Follow the instructions in the SMS to enter the two 20-digit codes into your prepaid meter in the correct sequence.
- Verify Update:
- If the update is successful, your meter will continue to accept new tokens.
- Retain Codes:
- Keep the SMS with the update codes for any future reference or changes.
Final Notes
- Free Process: The entire update process is free of charge.
- Deadline: Ensure your meter is updated by August 31, 2024, to avoid service disruption.
- Scope: The update targets 7.4 million prepaid meters across Kenya.
Kenya Power’s Managing Director, Joseph Siror, emphasizes that this process is simple and free. Customers will receive detailed instructions via SMS when purchasing tokens or directly if they haven’t made recent purchases.
Stay proactive and update your prepaid meter before the deadline to ensure continuous electricity service without interruptions.
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