I&M Bank Announces Job Openings
I&M Bank Kenya, a prominent financial institution in East Africa, has unveiled several employment opportunities for August 2024, signaling a significant expansion in its workforce.
The bank has advertised seven positions, encompassing roles from senior management to frontline customer service, all based in the bustling capital city of Nairobi.
The bank has set a tight application deadline of August 5, 2024, for all positions. This tight timeline suggests a rapid growth strategy or a pressing need to fill crucial roles within the organization.
Branch Manager:
This senior role requires a strategic thinker who can drive portfolio growth.
The job description states that the successful candidate will be “responsible for effectively growing the portfolio by developing strategies to acquire new customers, retain them, and expand through cross-selling relationships with existing customers.”
Qualifications include a bachelor’s degree in commerce, management, or accounting, with a master’s degree in Business Administration and five years of experience considered advantageous.
To apply, visit the job-specific application portal.
Back Office Officer:
This position focuses on the behind-the-scenes operations of the bank.
The officer will be “responsible for processing remittances, clearing, and all other customer instructions in a timely and efficient manner.”
A bachelor’s degree in Business, Banking, or a related field is required, along with at least one year of relevant experience.
To apply, visit the job-specific application portal.
Teller:
As the face of the bank for many customers, the teller will handle various financial transactions.
The job holder will be “responsible for processing cash receipts, cash payments, cheque receipts, VAT payments, and prepaid and multi-currency cards.”
Candidates must have a bachelor’s degree in a business-related course and have completed part of CPA (K), ACCA, or an equivalent qualification.
To apply, visit the job-specific application portal.
Customer Service Officer:
This role is crucial for maintaining client satisfaction.
The officer will “ensure customer service delivery levels are as per the bank’s prescribed standards, as well as customer satisfaction and retention.”
A bachelor’s degree in Business, Banking, or a related field is required, along with at least one year of relevant experience.
To apply, visit the job-specific application portal.
Cash Officer:
This position involves overseeing cash-related services at the branch level.
The officer will be “responsible for managing and supervising Branch cash services to ensure that customers receive the best service delivery.”
A bachelor’s degree in Business, Banking, or a related field is required, along with at least one year of relevant experience.
To apply, visit the job-specific application portal.
Branch Operations Manager:
This senior role oversees the entire branch’s operations.
The manager will be “responsible for managing the Branch’s overall operations to achieve and maintain good customer relations, operational efficiency, and compliance.”
A bachelor’s degree in a business-related field and at least five years of relevant experience are required.
To apply, visit the job-specific application portal.
Application Process
I&M Bank has emphasized its commitment to equal opportunity employment, stating that it “is open to everyone, regardless of race, gender, national origin or age.”
Interested candidates are directed to submit their applications through the bank’s online career portal.
The institution has reported doubling its personal accounts following a strategic decision to offer free bank-to-M-Pesa transactions, despite a 20% excise tax.
About The Author
